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FAQ

PROCESSING ORDER/PAYMENT FAQ

Q. Can I pay online and pick up in store

  • Unfortunately due to paypal protection we cannot do that, all orders placed online must be delivered via a postal service, Our sincere apologies

Q. I am having issues processing my order online

  • Send an email to customerservice@lolashair.com please include type of hair, length and your zipcode and we will send an invoice for payment. Please include in the caption “INVOICE NEEDED”

 GENERAL FAQ

Q. Can I substitute a closure for a bundle in a bundle?

  • Unfortunately you can’t

 Q. Will the sale be extended?

  • There will be no extension

Q. I am new to virgin hair, which hair do you recommend I get?

  • On a scale from 1 to 5 with 5 being the toughest to manage
    • o   Indian bodywave- 1
    • o   Indian Straight- 1
    • o   Malaysian Body Wave- 2
    • o   Peruvian Body Wave-2
    • o   Curly- 3
    • o   Super Curly- 4
    • o   Kinky Curly- 5

Q. What are your regular store hours

  • Mondays- 10am to 6:30 pm
  • Saturday- 10am to 3pm

Q. Can I combine the current deal with a coupon

  • No you can’t

Q. Do I need a coupon to get the deal

  • No you don’t

 RETURN / EXCHANGE QUESTION

 Q. Can I return my hair if I don’t like it?

  • We will only accept unused hair, please do not unwand bundle or run your hands through. Please go to our return page to follow process otherwise you will not be refunded.

 Q. Can i get a refund on used hair?

  • No refund. ALL SALES ARE FINAL

SHIPPING QUESTIONS

 Q. How fast is your shipping?

  • We ship same day as long as orders are placed by 2pm central standard time

 Q. Why is my tracking number not working?

  • Fedex ground takes a few days to show its exact location.

 Q. Do you do hair instore?

  • No we dont but we have a list of stylist we can refer you to

Q. Can you leave the shipment under my door or anywhere else

  • Unfortunately you need to sign for all shipment with Lola’s Hair

Q. I am going out of town for a few days and i am trying to order online by the time you ship the order i will not be home. Can you please hold shipment for a few days

  • We recommend that upon notification of shipment you contact FedEX to hold your shipment till your arrival

Q. I purchase an extra bundle of hair can you please add it to my previous order and return my shipping fee.

  • We definitely will make effort to merge your order but given the volume of shipment we have, we cannot guarantee that it will be merged. If we are able to merge it we will provide you your refund.

Q. I have an APO address can you ship to me

  • Yes just send all your details to Customerservice@lolashair.com include the length, quantity and type of hair and address. We will send you an invoice

 HAIR QUALITY AND MANAGEMENT FAQ

Q. Can the hair be curled or straightened?

  • Absolutely yes, but we try to advice folks not to apply too much heat on their curly hair otherwise you stand a chance of making it dry

Q. Can I color my hair?

  • Yes you can however we are not accountable for any issues resulting from coloring and processing of hair. Common side effects of over processed hair is extreme dryness and shedding/breaking of hair

Q. What products do I need to care for my hair?

  • o  Lolas hair serum- daily
  • o  Dr Miracle curl care leave in conditioner-- body wave and curly and super curly
  • o  QP Elasta feels like silk  only Curly and super curly hair
  • o  curl creme brulee-  curly and super curly
  • o  suave keratin shampoo and conditioner
  • do not use designer essentials does not work well with our hair

 Q. My hair is shedding how do I fix this?

      Please apply the following

  • o  Lolas hair serum
  • o  Dr Miracle curl care leave in conditioner-- body wave and curly and super curly
  • o  QP Elasta feels like silk
  • o  curl creme brulee-  curly and super curly

Q. What is your store address?

  • Brooklyn Store - 737 Flatbush Avenue, Brooklyn NY 11226
  • Fulton Store - 1359 Fulton Street, Brooklyn NY 11216
  • Spring Store - 19752 North Freeway Suite B1 Spring TX 77373
  • Harlem Store - 52 W 125th Street, New York NY 10027

 

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